SWE Intern
May 2025 - August 2025•Bangalore, Onsite
Designed, implemented and tested an intelligent user sentiment escalation system as part of an upcoming feature on the YouTube Creator Support Quality team.
Responsibilities
- Designed and implemented an intelligent user sentiment escalation system for YouTube
- Worked on the YouTube Creator Support Quality team
- Developed features to improve creator support experience
- Collaborated with cross-functional teams to deliver high-quality solutions
- Tested and validated the escalation system for production deployment
Key Achievements
- Reduced existing user dissatisfaction metrics on SAM by 90% through this tool
- Runner-up at YouTube Build Day - Internal Hackathon
- Successfully delivered a production-ready feature for YouTube Creator Support
Technologies Used
PythonMachine LearningNatural Language ProcessingYouTube APIsGoogle Cloud Platform